Monday, August 5, 2013

Complaints Form: MR GARY BALTAZAR: IMMIGRATION OFFICER; NAIA TERMINAL 3

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Name*:Janice Gonzales
Email*:jan_ice826@yahoo.com
Subject of Complaint*:MR GARY BALTAZAR: IMMIGRATION OFFICER; NAIA TERMINAL 3
Details of Complaint*:This is to complain the Immigration Officer named Mr. GARY BALTAZAR.

HE HAS INSUFFICIENT KNOWLEDGE OF HIS JOB:

Earlier today, 05 August 2013, my cousin was supposed to come to Jakarta, Indonesia as invited by our family. I have secured all her documents, including SOCIO-CULTURAL VISA from the Indonesian Embassy in the Philippines and all the supporting documents needed. Unfortunately, when Mr. GARY BALTAZAR evaluated my cousin's documents, the said Immigration Officer insisted for TOURIST REQUIREMENTS. My cousin defended the worth and rights of her visa. That she is not a tourist to Jakarta but an eligible individual given permission by BOTH PHILIPPINE AND INDONESIAN EMBASSIES. Baltazar verbally harassed my cousin and belittled her knowledge of her rights. He even said foul and disrespectful words to a woman.

I am APPALLED by this incident - that MR. GARY BALTAZAR does not know what a SOCIO-CULTURAL VISA to Indonesia means; what the ASEAN RIGHTS are; and what is BASIC HUMAN RESPECT. It was a traumatic experience for my cousin and I do not think that it is right to treat anyone like that, especially by a supposed "educated" person such as an Immigration Officer.


I hope that your Bureau does an action about this, immediately. Filipino citizens, like me, who are working abroad would like to keep on having faith on Philippine agencies such as yours. Employees like Mr. Baltazar lowers the standard of your service to our countrymen.


Thank you very much for your time. I would expect some action about this complaint.



Respectfully yours,



Ms. Janice Gonzales
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