Friday, May 24, 2013

Complaints Form: Offloading at T-2 Manila Airport - Ruby Mendoza Lopera

Name*:Mohammad Ismail
Subject of Complaint*:Offloading at T-2 Manila Airport - Ruby Mendoza Lopera
Details of Complaint*:<br /> Dear Sir/Madam.

I am Mohammad Ismail , a retired senior police officer holding the last position as Deputy Director 11 of Internal Security and Public Order with the Royal Malaysia Police, Bukit Aman, Kuala Lumpur, Malaysia. Currently I am the chairman of my own security company which is known as Microtech Security .

I have a very close filipino family friend by the name of Ruby Mendoza Lopera, holder of Passport No : XX 5002955, living at No :12 Road 13 Daang Hari, Taguig City, Philippines 1631, Mobile No : +639466333155, now having and running her own store business. She intended to visit Malaysia from 8th May 2013 to 12th May 2013 as a tourist. She had 2-way Phil Air Express tickets, original room reservation voucher for the duration of her visit and also financial capacity of 15000 pesos for her visiting daily expenses. However, she was offloaded after being interviewed by the Agents and Immigration Officer upon check-in. According to Ruby, she was offloaded for reason that she could not satisfy the requirements to travel as a tourist.She was advised to obtain more additional proof such as her business permit, financial capacity and etc

On advice of the Immigration Officer, she managed to fulfill all the requirements to travel. On the 24th May 2013 with rescheduled 2-way Phil Air Express tickets, original room reservation voucher and her bank account she came to Manila Airport to travel and visit Malaysia from 24th May to 29th May 2013 . She checked-in at Terminal 3 but was offloaded again without any specific reason despite the fact that she has fulfilled all the requirements as advised by the Agents and Immigration Officer at the first offloading on the 8th May 2013. I was really so much surprised and regretted as to why she was disallowed to travel as she had already spent so much money for her preparation to travel. I herewith attach copies of her Passport, 2-way Phil Air Express tickets, room reservation paid voucher and her business permit for your perusal and reference.

On behalf of her , I beg to appeal to your consideration and good office that with the genuine reasons above i hope that she would be allowed to travel and visit Malaysia as a tourist without any hassle anymore. I will assure u and kindly believe and trust me that she will abide by the rules and regulations of the Immigration law of both countries when she is travelling to Malaysia

I would be much appreciated and grateful for your kind early response, please.

Thank you.


Mohammad Ismail
Mobile No : +60123092112

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