|Subject of Complaint*:||Immigration Officers/Supervisor in NAIA Terminal 3 for Singapore KOTONG?|
|Details of Complaint*:||My husband had a flight to Singapore on Feb. 18, 2013 and will be back to the Philippines on Feb. 21. A hotel was already booked. He wanted to tour SG and relax for 3 days since he has a stressful work here. But, when he reaches the immigration, he was asked for a lot of documents to produced. What pisses me off, is when the lady Immigration officer taunted him, "Bat yan lang 160 singapore dollars dala mo? Kakasya ba yang pang taxi? Alam mo bang mahal ang taxi dun?" Aside from the Singapore dollars, he already has some PHP money in his wallet and in the ATM. She even again asked him the amount of money in his wallet and the ATM and again told him,"Hindi kakasya yang 8thousand pesos". When he insisted that he will only be going there as tourist and for 3 days only. The girl, further said, "Asan yung CERTIFICATE OF COMPENSATION mo?"Asan yung OR ng hotel? Hindi pwede tong online reservation. Dapat may nakalagay na PAID." When he again told her, "Tumawag na kame sa hotel, okay na daw yan." She told him, "ipapafax mo yung OR". Which is really so irrelevant. She contained asking for the OR to my husband, until the lunch break reaches and endorsed my husband's papers to the next officer, which just said the same thing. His flight to SG is 1PM, and it is already 12:30PM and we have to give another 5thousand show money to my husband as additional since they keep on saying he cannot sustain his 3 days stay in SG. After I guess, having ENOUGH MONEY, the next officer then insisted for the OR to be faxed. When I called the Hotel for the OR, they even said that they cannot give the OR because my husband is still not there. I just told him to ask the immigration officer, for a written letter/request for the documents they are asking which is the reason why they do not want him to leave. My husband called me again, and I told him to ask for the written letter/request, I heard the immigration officer tell my husband over the phone, "BAT MO NGAYON HINIHINGI YAN? PINAGBIBIGYAN KA NA NGA E." My husband dropped the call and I called him and told him to get his papers and go home with me. When my husband tried to get his papers, the immigration officer took the paper that he filled up and they marked with RED COMMENTS. They don't even have IDs or name plates. After my husband emerged from the Immigration, we immediately went to the Ground Floor to ask to talk to an Immigration Supervisor. The information at the ground floor, called the "supposed" Immigration Supervisor, and I talked to her and she even said the same thing that the 2 immigration officers said- "PINALAGPAS NA NAMIN YUNG SA PERA, BASTA MAG PRODUCE KAYO NG OR, PARA MAKALIPAD NA ASAWA NYO. HINDI VALID YANG RESERVATION ONLINE." When I asked who will pay for the rebooking fees, she cut off the call. I just told my husband to go home. We went home with 12K round trip ticket unused and 50singapore dollars charged by the hotel to us without leaving PH.|
Monday, February 18, 2013
Complaints Form: Immigration Officers/Supervisor in NAIA Terminal 3 for Singap
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