Monday, April 16, 2012

Complaints Form: MY PHONE WAS STOLEN AT LAS CASAS FILIPINAS DE ACUZ

Name*:Joanna Buenaventura
Email*:joanna.unistrategic@yahoo.com
Subject of Complaint*:MY PHONE WAS STOLEN AT LAS CASAS FILIPINAS DE ACUZAR
Details of Complaint*:MY PHONE WAS STOLEN AT LAS CASAS FILIPINAS DE ACUZAR IN BAGAC, BATAAN

My fiancé and I were on vacation at Las Casas Filipinas de Acuzar in Bataan on April 4-6, 2012. On April 5, it was in the afternoon, when I called for room cleaning. We left the room, bringing an iPhone 4s, a Canon Digital camera, wallet, and room keys, so that the cleaning personnel with a cleft palate and the security guard could perform their duties. After a couple of minutes, we returned and we were advised that the cleaning had just finished. My fiancé placed all the four things I mentioned on one of tables and he sat on the bed and turned on the TV while I went inside the bathroom to pee. The cleaning personnel was still inside the room and said that he just needs to collect some things. We assumed that they were just linens and perhaps some trash. But, not ten minutes had passed since the cleaning personnel and the security guard had left, we noticed that my iPhone was no longer on the table!

I immediately called the front desk to report the incident. They told security about this. I tried to call my missing iPhone for an hour or so but after that, it stopped ringing. Its battery could not have drained right away because I charged it in the morning. I was advised that the security team searched for the missing phone but it was nowhere to be found.

The HR personnel, Kit Agbay, was trying to assist us, but to date, over a week after the incident had happened, we still haven't received a resolution. We were still not given at least a copy of the police report or any such documents.

It's horrible that this place harbors a thief, perhaps thieves in their property!
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